After purchasing a plan on CloudOn, you'll receive a QR code in your email and in your account under My eSIMs. Make sure you have an internet connection before you start.
Go to Settings → Cellular (or "Mobile Data" in some regions). Tap "Add eSIM" or "Add Data Plan".
Select "Use QR Code" and scan the QR code from your CloudOn account or email. Keep your screen brightness high for best results.
Follow the on-screen prompts. When asked to label the plan, choose something memorable like "CloudOn" or the country name.
Go to Settings → Cellular → Cellular Data. Select your CloudOn eSIM as the active data plan. You can keep your regular SIM for calls and texts.
In Settings → Cellular → CloudOn eSIM, enable "Data Roaming". This is required for your eSIM to connect abroad.
When you arrive at your destination, your device will automatically connect to the best available network. Enjoy your trip!
Having issues? Here are solutions to the most common problems.
Try increasing screen brightness or cleaning the camera lens. Alternatively, use the manual activation code — go to your eSIM detail page in your CloudOn account and click "Copy" next to the activation code.
Go to your eSIM settings and make sure "Data Roaming" is enabled. Also check that the CloudOn eSIM is selected as your data plan. Try toggling Airplane Mode on and off.
Your device may not support eSIM, or it may be carrier-locked. Check our Compatibility page or contact your carrier.
Ensure you have a stable Wi-Fi connection and enough battery (above 20%). Restart your phone and try again. If the issue persists, contact our support team.
Still having issues? Contact our support team and we'll help you get connected.
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